FAQs

Can you ship in the winter?

Yes we can. We can ship your order regardless of weather conditions since all our packages are fully insulated and contain heat packs, if needed. As long as you are available to receive the package when it arrives the bugs will be just fine. Receiver signature will be required for all deliveries made in the winter.

 

I bought too many predatory mites, can I store them? 

We don't recommend storing any beneficial predators, including mites. You should release the mites as soon as you receive them, shipping and storage can be very stressful. If you are unable to release them the day they arrive, keep them in a cool humid place. For most mites 20C temperature is suitable with humidity of 50%.


For best results, release bios during the time of day when temperatures are mild, and humidity is high in the Greenhouse. Mid-afternoon can get very hot for beneficial insects, and their survival rate can drop.

What are the release rates for natural enemies?

Each insect/mite has its own release rate. It varies considerably depending on your growing environment, type of crop, and infestation level. Please send us a detailed email about your pest problem and we'll be happy to help! Contact us

Which natural enemy should I use for my pest problem?

Please check out our pest page which has control solutions based on the pest problem.

Can I pick up my shipment from your facility?

Due to COVID19 we are only offering contactless curbside pickup options. Please leave it in the notes when checking out if you are planning on picking up your order. 

Do you offer same day delivery? What's your return policy?

No, we need 24 hours of processing time. However if you are in the Amherstburg, ON region you can pick the shipment from our facility the same day (some natural enemies require more time). 

Please check out our shipping and return page for delivery schedules of all beneficial insects and our return policy

 

 

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