FAQs

Can you ship in the winter?

We can ship orders throughout the year. Our packages are fully insulated and contain heat packs, if needed. As long as you are available to receive the package when it arrives the bugs will be just fine. Receiver signature will be required for all deliveries made in the winter.

What if I'm unable to stay home for deliveries?

If you are not going to be home, you can ship the products directly to a Purolator office near you and pick the shipment up at your own convenience.

I live in an apartment complex and won't be home for delivery. Can I have my package left with the concierge? 

Yes, please put "leave with concierge" in the notes section of the order. 

My shipment is delayed, will the natural enemies be okay?

Our products are packed to be able to survive transit time of up to 3 days. We always guarantee live delivery so if there is an issue once you receive the order, please reach out to us. 

Can I store the natural enemies if I don't use all of it? 

The natural enemies will not survive storage. We suggest releasing all the predators as soon as the shipment is received. 

What are the release rates for natural enemies?

Each insect/mite has its own release rate. It varies considerably depending on your growing environment, type of crop, and infestation level. Please send us a detailed email about your pest problem and we'll be happy to help! Contact us

Which natural enemy should I use for my pest problem?

Please check out our pest page which has control solutions based on the pest problem.

Can I pick up my shipment from your facility?

Yes. We don't have a storefront but allow local pick ups. Just choose local pick up when checking out. Once your order is ready, we will email and text you. 

Do you offer same day delivery? What's your return policy?

We need 24 hours of processing time. However if you are in the Amherstburg, ON region you can pick the shipment from our facility the same day (some natural enemies require more time). 

Please check out our shipping page for delivery schedules of all beneficial insects