Shipping

 

Live Delivery Guaranteed

 

Live delivery is always guaranteed. If there is a viability issue, please let us know within 24 hours of delivery with pictures of the packaging and dead predators. Due to the highly perishable nature of live insects, any issues brought forward after 24 hours will not qualify for a replacement.

 

Flat Shipping Rate 

Order value Shipping cost
$0-$49.99 CAD  $39.99
$50-$99.99 CAD $14.99
$100 CAD or more

Free shipping!

 

Orders are only shipped from Monday through Wednesday. Any orders placed past 10am on Wednesday through Sunday will be shipped the following Monday.

Estimated Delivery Date Chart

Order Placed Before 10am 
Estimated Delivery On 
Monday Tuesday-Wednesday
Tuesday Wednesday-Thursday
Wednesday Thursday-Friday
Thursday Tuesday-Wednesday
Friday Tuesday-Wednesday
Saturday Tuesday-Wednesday
Sunday Tuesday-Wednesday
Orders Placed Past 10 am  Estimated Delivery On 
Monday Wednesday-Thursday
Tuesday Thursday-Friday
Wednesday Tuesday-Wednesday
Thursday Tuesday-Wednesday
Friday Tuesday-Wednesday
Saturday Tuesday-Wednesday
Sunday Tuesday-Wednesday

  

This delivery chart applies to all products except PersiLiv, AphidLiv, and ChrysoLiv

ChrysoLiv  

Green Lacewing larvae take 3 days to hatch. Please place your order three days in advance for priority overnight shipping. If spare stock is available orders will be fulfilled within 24 hours. We will notify you if spare stock is not available.

 

PersiLiv 

AphidLiv 

Orders must be place by Wednesday to be shipped the following Monday. If spare stock is available orders will be fulfilled within 24 hours. We will notify you if spare stock is not available. 

   We can not ship to P.O boxes

 

Signature may be required for deliveries

Please ensure you are available to receive the shipment when it is delivered. We will not be responsible for wrong addresses or unattended deliveries. 

 

FAQs:

What if I'm unable to stay home for deliveries?

If you are not going to be home, you can ship the products directly to a Purolator office near you and pick the shipment up at your own convenience.

I live in an apartment complex and won't be home for delivery. Can I have my package left with the concierge? 

Yes, please put "leave with concierge" in the notes section of the order. 

My shipment is delayed, will the natural enemies be okay?

Our products are packed to be able to survive transit time of up to 3 days. We always guarantee live delivery so if there is an issue once you receive the order, please reach out to us.