Shipping and Returns
Due to COVID -19 all shipping couriers have suspended the overnight shipment guarantee Read more here.
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FREE SHIPPING |
Delivery Chart
| Beneficial Insect | |
| Amblyseius Californicus |
1 Business Day |
| Amblyseius Swirskii | 1 Business Day |
| Dalotia Coriaria | 1 Business Day |
| Dicyphus Hesperus | 1 Business Day |
| Neoseiulus Cucumeris | 1 Business Day |
| Hypoaspis Miles | 1 Business Day |
| Orius Insidiosus | 1 Business Day |
| Green Lacewing Eggs | 1 Business Day |
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Green Lacewing Larvae
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3 Business Days Green Lacewing larvae take 3 days to hatch. Please place your order three days in advance for priority overnight shipping. |
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Phytoseiulus Persimilis Aphidius Colemani
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Orders must be place by Wednesday to be shipped the following Monday Persimilis and Aphidius are supplied by another insectary. All orders must be placed by Wednesday for delivery by priority overnight shipping the following Monday. If spare stock is available orders received after Wednesday deadline will be sent at the same time, otherwise they will be carried forward until the next delivery date. All orders for Persimilis and Aphidius will be confirmed via e-mail within 24 hours of receiving order. |
We do not ship on Fridays since they may be held up over the weekend and arrive in poor condition.
Tracking information for all deliveries are automatically sent with invoice when an email address is provided.
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Currently we only deliver to Canadian addresses. |
Return and Refunds
There are no returns on live insects, however if shipment was damaged or there are viability issues we will provide a refund or replacement. Please notify us of any issues within 24 hours of receiving the items, any issues that are brought forward after will not qualify for a refund or replacement. Please ensure you are available to receive the shipment when it is delivered, we will not be responsible for wrong addresses or unattended/mishandled deliveries.
If delays are caused due to pandemic disruptions we will handle them on a case by case basis. Read more about COVID-19 here.
Beneficial Insects Handling and Care
Release the beneficial insects as soon as possible after receiving. Shipping and storage are very stressful for insects. We would not recommend storing them for over 24 hours.
For best results, release bios during the time of day when temperatures are mild, and humidity is high in the Greenhouse. Mid-afternoon can get very hot for beneficial insects, and their survival rate can drop.
If you are unable to release beneficial insects the day they arrive, keep them in a cool place. For most beneficial insect 16C-20C temperature is suitable.
Predatory mites need to be stored at atleast 60-70% humidity. Low humidity can increase their mortality rate significantly.