Live delivery is always guaranteed.
If there is a viability issue, please let us know within 24 hours of delivery with pictures of the packaging and dead predators. Due to the highly perishable nature of live insects, any issues brought forward after 24 hours will not qualify for a replacement.
Shipping Policy Canada
Important Note
Once your order ships, you’ll receive a tracking number to follow your delivery.
Because our products are live organisms, we require someone to be available to receive the package when it arrives. A signature may be needed at the time of delivery.
Please make sure the shipping address is correct and that someone will be there to accept the package.
Since these are live products, we aren’t able to take responsibility for missed deliveries or incorrect addresses.