Shipping
Flat Shipping Rate
| Order value | Shipping cost |
| $0-$49.99 CAD | $39.99 |
| $50-$99.99 CAD | $14.99 |
| $100 CAD or more |
Free shipping! |
Orders are only shipped from Monday through Wednesday. Any orders placed past 10am on Wednesday through Sunday will be shipped the following Monday.
Estimated Delivery Date Chart
| Order placed on: | Before 10am | Past 10am |
| Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Tuesday |
| Thursday | Tuesday | Tuesday |
| Friday | Tuesday | Tuesday |
| Saturday | Tuesday | Tuesday |
| Sunday | Tuesday | Tuesday |
This delivery chart applies to all products except PersiLiv, AphidLiv, and ChrysoLiv. To get an estimated delivery time for these products, please see the information below.
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Green Lacewing larvae take 3 days to hatch. Please place your order three days in advance for priority overnight shipping. If spare stock is available orders will be fulfilled within 24 hours. We will notify you if spare stock is not available. |
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Orders must be place by Wednesday to be shipped the following Monday. If spare stock is available orders will be fulfilled within 24 hours. We will notify you if spare stock is not available. |
Live Delivery Guarantee: We guarantee live delivery. If there is a viability issue, please let us know within 24 hours of delivery with pictures of the packaging and dead predators. Due to the highly perishable nature of live insects, any issues brought forward after 24 hours will not qualify for a replacement.
Signature may be required for deliveries: Please ensure you are available to receive the shipment when it is delivered. We will not be responsible for wrong addresses or unattended deliveries.
FAQs:
What if I'm unable to stay home for deliveries?
If you are not going to be home, you can ship the products directly to a Purolator office near you and pick the shipment up at your own convenience.
I live in an apartment complex and won't be home for delivery. Can I have my package left with the concierge?
Yes, please put "leave with concierge" in the notes section of the order.
My shipment is delayed, will the natural enemies be okay?
Our products are packed to be able to survive transit time of up to 3 days. We always guarantee live delivery so if there is an issue once you receive the order, please reach out to us.