I've long been a customer of Growliv, and have had good pest control results with their products, for everything from thrips to spider mites. However, a recent order I placed didn't go as well. I had ordered Persiliv in early September, and there were issues with the delivery. It was delivered by Purolator to a different address altogether, and left outside in the heat of summer, based on the photos of the delivery location. I sent an email to Growliv immediately upon discovering this, as I was afraid of the viability of the product if I couldn't reconcile the issue with the shipper. I contacted Purolator and spent hours opening a case, and trying to convince them they had made a mistake. It took Purolator nearly two days to contact the delivery driver, and send them back to their delivery location to find the package they'd misdelivered, by which time I had (boots on the ground, going door to door in my neighbourhood) figured out which house it had been erroneously delivered to, and retrieved it by myself. by this point, I still hadn't heard back from Growliv. I immediately ran home to introduce them, to ensure I had the best chance at viability, and sent another email to Growliv, to notify them that I had found the package, and was hoping for the best, but wanted their assurance that they'd support me in a claim against Purolator if the persiliv were negatively impacted by the shipper's error. Needless to say, I never received a response from Growliv, to either of my two emails, or the multiple voicemails I left. I noticed minimal activity of the persimilis even 24hr after I introduced them, and my spider mites are still raging, a month and a half later-- so I know that the product was negatively impacted by the delivery error. However, I have tried in vain to submit a claim to Purolator, and they keep denying it, and directing me to contact the supplier to submit the claim on my behalf. Since I've already tried that and haven't received a response from Growliv, this has turned out to be a very stressful, time consuming, and expensive experience, unfortunately. If I cannot get a response from the supplier of the product I am purchasing, to get their support in matters such as these, it's hard to justify continuing to buy from them.
Order deadline is Wednesday for delivery the following Monday. If spare stock is available orders received after deadline will be sent at the same time, otherwise, they will be carried forward until the next delivery date. You will be notified via email if spare stock is not available.
