Shipping & Returns
Shipping & Returns
Order processing can take up to 48 hours.
What's in the SwiLiv tube?
SwiLiv contains mixed population of Amblyseius swirskii mixed with either vermiculite or bran. Swirskii is an aggressive predatory mite that works well for preventing thrips, spider mites, and whiteflies.
Orders are only shipped Monday through Wednesday. Any orders placed past 10am on Wednesday through Sunday will be shipped the following Monday.
Ordered from here 2 times now. Each time you could tell they were very much alive. Noticed a mild spider mite infection and got 3 different bugs from here. They worked great together - This one, persimilis and californicus. First batch I released about 12k bugs of mix between the 3 and another 4k 4 weeks later. Even at 4 weeks, I could see them moving about the plants. I bought the same bugs previously from somewhere else but they did not work as well.
Order was left outside in the heat, very disappointed with delivery this time.
So sorry for the experience, sometimes things can happen in transit that we have no control over. To make this right we've shipped you a replacement order as discussed via email. Let us know if we can help with anything else :)
Ordered these on a Friday, received them the following Wednesday- they’re pretty fast! However, Purolator left them in the scorching hot sun for most of the afternoon. I thought signatures are required for drop offs. Emailed the company to see if anything could be done cause I was worried they’d be dead, it’s been close to a week now since I emailed them and still haven’t gotten a reply.
While we're delighted our initial shipping speed impressed you, it's unfortunate that your package encountered an issue during transit with Purolator. Please note that signatures aren't always required for deliveries and to ensure safe transit the customer should be available at the time of delivery. Despite this, we are committed to our product quality, if there's ever an issue rest assured we will take care of it. We apologize for the delay in our response, that's definitely not the experience we aspire to provide. We've received your email, and promptly shipped a replacement. If you have any further questions or thoughts, please reach out to our team
I highly recommend GrowLiv for your biological needs. The before and after sales communication is prompt and thorough. All my questions were answered, and recommendations were made to help me choose my predatory mites. The mites I chose were active and they had my insect pests under control in no time. The courier company lost or wrongly delivered my package. GrowLiv promptly stepped up and sent me another order even though the error was not their’s. Thank you, GrowLiv. You have far exceeded my expectations! 🌸
We're happy to help. Thanks for the 5 star review!
Thanks for the 5 star review!